If you are unsafe, please call 000

Centre Against Violence Office

Phone: 03 5722 2203

Email: admin@cav.org.au

PO Box 438 Wangaratta 3676

Family Violence Support Services

9-5pm Monday to Friday: The Orange Door 1800 271 157

After Hours: Family Violence (Safe Steps) 1800 015 188

Sexual Assault Support Services

9-5pm Monday to Friday: 03 5722 2203

After Hours: Sexual Assault Crisis Line (SACL): 1800 806 292

Who is eligible for a service at the Centre Against Violence?

We receive referrals for children and young people under 18yo if they have experienced sexual abuse or assault or have exhibited problematic or harmful sexual behaviour to another person. It is important that children and young people are physically and emotionally safe while they receive counselling. It is also vital that they feel supported by those around them and there is much evidence that shows how young people recover quicker and achieve better outcomes from their counselling when this is the case. With permission, we encourage all carers, family members and important people in young people’s lives, to be included in the therapeutic process.

We accept referrals for adults who have experienced sexual abuse or assault, no matter how long ago in the past it may have occurred. The victim survivor needs to have a memory or partial memory of the abuse and be in a safe and supportive environment.

We do not provide a service for adults who have engaged in abusive and/or violent behaviour in any form.

How to make a referral

Accessing a service from the Centre Against Violence can occur in a number of ways. We receive referrals from caregivers, agency workers, teachers, doctors, the police and others who might be worried about someone they care about or are working with. If this applies to you, please complete the referral form, most relevant to you.

The forms on this page allow you to easily refer yourself, or a client for our services.

Please contact the Centre Against Violence on (03)5722 2203 if you have any queries regarding the completion of these forms.

Answering questions about experiences of Sexual Assault and Family Violence can be challenging. Please take your time and have a break if needed.

To complete a form at later time please use the “Save Form and Complete Later” link at the bottom to generate a unique link that you can email to yourself to return and then complete.

The Orange Door is a Support and Safety Hub that helps adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care and wellbeing of their children.

The Orange Door in Ovens Murray is made up of five partner agencies including The Centre Against Violence, Upper Murray Family Care, Victorian Aboriginal Child Care Agency, Gateway Health and Mungabareena Aboriginal Co-operative.

Together, these agencies help connect people directly to services and provide a coordinated response to a range of different needs and where required, can provide a whole-of-family response, including holding perpetrators of violence to account. The Orange Door network operates in 14 of the 17 Department of Families, Fairness and Housing areas in Victoria with statewide coverage to be completed by 2022. It is free to access help and support through The Orange Door and you do not need a referral.

The Ovens Murray primary location is in Wangaratta, however there is also an access point in Wodonga.

Visit the Orange Door website for more information.

How to make a complaint about the centre against violence service.

If you feel that the service you’ve received does not meet your expectations, you have the right to make a complaint. All complaints and feedback are kept confidential

If you want to make a complaint:

• Talk to your counsellor about your concerns.
• If you’re not satisfied with their response, ask for the name of your counsellor’s Team Leader or Supervisor and speak to them.
• If this is not satisfactory, contact your workers Supervisor on 03 5722 2203, by emailing complaints@cav.org.au or writing to The Centre Against Violence. PO Box 438. Wangaratta VIC 3676.